Our refund and returns policy lasts 30 days of the date of the transaction. “Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Cheap E-Com in accordance with the terms and conditions of the applicable product or service agreement (Terms & Conditions). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.
Our services are exempt from being returned due to their nature, digital assets are generally irreversible , however if you are unhappy with our services, we will do our best to find a solution for you and Cheap E-Com best interest.
Please note that refunds are discretionary unless stated otherwise in our terms of business. All requests for a refund will be considered on their merits, so please ensure you submit all relevant information and copies of documents when making your request. Requests for refunds should be sent to contact@cheapecom.com
Note: If a refund back to the original payment method is not possible, a refund to your Cheap Ecom balance can be offered as an alternative.
Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS
- Hosting (all plans, except first payment after Free Trial)
- Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)
- SSL Certificates
- Daily Backups
- CloudFlare
- Business Email
- Enterprise Email
- Flock Mail
- Priority Support
- NordVPN 6 and 12-month plans
- Windows VPS
- Minecraft VPS
- Linux VPS
PRODUCTS NOT AVAILABLE FOR REFUNDS
- Redemption Fees
- Domain Name Renewals
- Privacy Protection
- SEO Toolkit
- Google Workspace Email
PRODUCTS WITH SPECIAL REFUND TERMS
New Domain Name Registrations: Refundable if canceled and processed within five days of registration (120 hours).
Domain Name Transfers: Refundable within five days of registration (120 hours) if the registry has not begun the transfer process.
The following ccTLD registries DO NOT permit refunds upon cancellation:
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Need help?
Contact us at contact@cheapecom for questions related to refunds and returns.